2.1 Booking and scheduling Bookings are managed through Jane App or by direct contact (phone or email). All bookings are subject to availability and clinician confirmation.
2.2 Service area Services are provided across the Greater Toronto Area, including North York, Thornhill, Vaughan, Richmond Hill, Markham, and Scarborough. Travel fees may apply for locations outside our standard service area and will be confirmed at booking.
2.3 Fees and payment Fees are confirmed at the time of booking and are subject to change with notice. Payment is due at the time of service. We do not direct bill insurers; you are provided a detailed receipt to submit to your extended health insurance provider for reimbursement. Prices are in CAD and include HST where applicable.
2.4 Cancellation and no-show policy We understand that circumstances change. We ask for a minimum of 24 hours' notice to cancel or reschedule an appointment.
• Cancellations with less than 24 hours' notice will be charged 50% of the scheduled appointment fee.
• No-shows without prior notice will be charged the full appointment fee.
• Exceptions may be made for medical emergencies or urgent circumstances, at our discretion.
• Repeated late cancellations or no-shows may affect your ability to book future appointments.
2.5 Consent and medical information Services require your informed consent, which is discussed and obtained at your first visit. Please provide accurate and complete health history. we are not liable for complications arising from undisclosed conditions or allergies. Treatment plans are individualized but outcomes cannot be guaranteed.