Beyond the limited information collected through our website contact form (see Section
2), we collect and manage more detailed patient information once you become a client
of our practice. This happens primarily through:
An intake form completed at the start of care Verbal communication during your sessions and ongoing clinical documentation Jane App, our practice management and electronic medical record (EMR) system, used for booking, charting, and billing

Through our clinical practice, we may collect:
Identification and contact information: name, date of birth, address, phone number,
email, and emergency contact
Health information: medical history, medications, imaging/test results, injuries,
functional status, and treatment notes
Administrative and payment information: insurance details (for self-pay receipts),
billing records, and appointment history

Jane App acts as a service provider that securely stores and processes this information
on our behalf. We remain responsible for your personal health information under PHIPA
and PIPEDA at all times.

We use patient information to:
• Provide safe and effective physiotherapy care
• Communicate with you about appointments, treatment, and progress
• Provide receipts for submission to your extended health insurer
• Coordinate with other health-care providers, with your consent and as required
• Fulfill legal, regulatory, and record-keeping obligations set by the College of
Physiotherapists of Ontario (CPO)

We will never sell, rent, or share your personal health information with third parties for
marketing or commercial purposes. We do not direct bill insurers on your behalf, you
pay for services directly and are provided a receipt to submit for reimbursement.